PCI Pro Modem
Table of Contents Page
Product Features 4
Package Contents 5
Configuring Windows 98, Windows 2000, Windows ME 8
Configuring Windows NT 4.0 9
Configuring Windows XP 10
Installing onWindows 98, NT, 2000, ME 12
Installing on Windows XP 16
Installing the Modem On Hold Feature 21
Using the Modem On Hold Feature 24
AT Commands 27
Proprietary Notice and Disclaimer
Unless otherwise noted, this document and the information herein disclosed are proprietary to Actiontec Electronics, Inc the manufacturer. Any person or entity to whom this document is furnished or who other- wise has possession thereof, by acceptance agrees that it will not be copied or reproduced in whole or in part, nor used in any manner except to meet the purposes for which it was delivered.
The information in this document is subject to change without notice and should not be construed as a com- mitment by Actiontec the manufacturer. Although Actiontec the manufacturer will make every effort to inform users of substantive errors, Actiontec the manufacturer disclaims all liability for any loss or damage result-
ing from the use of this document or any hardware or software described herein, including without limitation contingent, special or incidental liability.
Note: PC is a trademark of IBM Corporation. Windows 95, 98, ME, NT, 2000, XP are a trademarks of
Microsoft Inc. All other brand or product names and logos used in this manual are trademarks or registered trademarks of their respective holders.
Contacting Actiontec Technical Support
Thank you for purchasing the Actiontec V.92 PCI Pro Modem. This modem is com- patible to V.90 and K56Flex standard. The PCI Pro incorporates the latest technology on controller-less V.92 modems for the PCI bus. With V.92 the user can benefit from the following features:
Modem on Hold
Enables users to receive phone calls that will flash a Caller ID window, while online. You can ignore the call while remaining online; or answer the call, put the Internet sessions on hold if your ISP support this feature and you have Call Waiting service from the telco, then resume the online surfing after the conversation.
You will not have to wait all those frustrating minutes while the modem connects to the web. Quick Connect memories the characteristics of your phone lines, uses this information to reduce the next connection time.
V.44 Data Compression
With the V.44 technology, you will be able to browse the Internet and download information faster.
Faster Upload Speeds
Upload speed may be increased to maximum of 48Kbps from 33.6Kbps
(depending on line condition).
Actiontec may have software feature updates from time to time, please check our web site at www.actiontec.com) for any new V.92 updates. Follow the instruction on the web to upgrade your modem to the latest firmware.
Actiontec Electronics prides itself on making high-quality, durable, high-performance ll products. If you should need assistance, the Actiontec Technical Support Department is available from 6am to 11pm (Mountain Time) Monday thru Sunday, to provide pro- fessional support.
New drivers and firmware are released as need arises to insure maximum compatibility and operation of your new Actiontec V.92 PCI Pro Modem. To find out more about this and other Actiontec products, and to sign up for a free e-mail newsletter, visit the Actiontec web site at: http://www.actiontec.com.
Actiontec Electronics, Inc.
760 N. Mary Avenue
Sunnyvale, CA 94085
Phone: (719) 884-8300
Fax: (719) 522-9421
Before You Begin Package Contents
Actiontec V.92 PCI Pro Modem
This V.92* PCI Pro Modem allows your computer to connect to an ISP supporting V.92, V.90, or 56K Flex™ protocols. This manual describes the hardware and software installation procedures for your new Actiontec V.92 PCI Pro Modem as well as trou- bleshooting procedures.
Conforms to the ITU-T V.92 and V.90 specification with auto-negotiation of V.44, V.42bis, V.34, V.32bis, V.32, V.23, V.22bis, V.22, V.21, Bell 212A, and Bell 103 protocols.
Supports Group 3: class 1 fax protocols.
Supports V.80 video standard for videophone and video conferencing. Controller-based modem with support for Windows 98, ME, NT, 2000 and XP. Simple Plug-N-Play installation.
The new V.44 compression standard provides better performance with faster download and upload speeds. This means better data throughput which trans- lates to faster web browsing and file downloading.
The modem-on-hold feature enables users to receive phone calls while connect- ed to the internet. A window flashes with the Caller ID information allowing the user to decide whether or not to take the call.
*The Actiontec V.92 PCI Pro Modem is capable of 56K downloads. However, due to FCC rules which restrict the power output of your ISP’s modems, current download speeds are limited to 53K bps. Depending on the condi- tions of your telephone lines, full 53Kbps connections may not be achieved. In these cases, you will achieve speeds up to 53Kbps.
Data/Fax Data Communications Software
Telephone Cable (RJ-11) Installation CD
Installing the Modem \
For Windows 98, 2000, and ME you must install the driver first as shown in Section 5 of this manual before installing the modem. For Windows NT and XP complete the hardware installation before installing the driver.
Follow this procedure to install the V.92 PCI Pro Modem into an open PCI slot inside your computer.
Make sure the expansion slot type is PCI, which has a smaller slot to fit the PCI modem card. If you are not familiar with computers or computer hardware or you cannot tell the difference between an ISA slot or PCI slot, obtain the help of some- one who has a thorough understanding of computers. You will severely damage your computer if you install the modem in the wrong slot.
Note: Make sure the slot is a PCI slot. The card will fit securely in a keyed PCI slot. PCI slots are smaller than ISA slots. PCI slots are light colored and ISA slots are dark colored.
The position of the expansion slots in your computer may differ from the illustra- tions shown in this user’s manual, depicting the slots in a vertical position. Regardless of the position of the expansion slots, the installation steps remain the same. Please refer to your computer owner’s manual for more information about the expansion slot configuration of your computer.
6) Insert your ActiontecV.92 PCI Pro Modem into the available PCI expansion slot.
Then press on the top edge of the card, straight down until the card’s connectors
seat firmly in the PCI slot. Secure it with the screw removed in Step 5, as shown lV
Installing the Modem Drivers \
Installing Communications Software
Vl Otherwise click Cancel to skip this step. VI
Vl Otherwise click Cancel to skip this step. VI
The Modem On Hold Feature
The Actiontec V.92 PCI Pro Modem includes the Modem On Hold feature which will notify you of an incoming call while you are surfing the Web. The Caller ID info box will appear on your screen. If Caller ID is unavailable then you can pick up the phone to find out who is calling you, and you’ll have a period of time (the amount of time depends on your ISP) to hang up the phone and continue surfing.
Note For the Modem On Hold feature to function you must have the Call Waiting service from your local telephone company and your ISP must support the V.92 proto- col. To see the ID of the incoming caller you will also need the Caller ID service from the telephone company.
If you clicked “Ignore” or when you are finished on the voice call, the software will re- establish the data connection to your ISP.
If you clicked “Answer” the software will put your data connection on hold and allow you to accept the voice call. If you wish to hang up the voice call and continue with the data call, click Resume Data Call.
With the Modem On Hold feature, you can accept calls while you are surfing the Web. When a call is detected a window will display the caller’s number and name if you have Caller ID service. You may choose to ignore the call by clicking Ignore.
You can accept the call by clicking Answer. You will then have a certain amount of time before the modem’s data call will disconnect.
When I Restart My Computer (using a Windows operating system) the Modem is not
Verify that the modem cable is connected directly to a wall jack and that there is a dial tone (see pg 7).
Make sure the modem is initialized correctly. Issuing AT&FS and pressing Enter
(see “AT Commands”pg 27 ) will reset the modem to its factory default settings. The Modem Does Not Dial
Make sure the modem is turned on, and connected to a working phone line. To
ensure the phone line is functioning properly, plug in a telephone and make sure there is a dial tone.
The Modem Dials But it Does Not Connect
First, make sure the communications software is configured to the same COM Port and IRQ setting. Second, verify that the phone line is working properly as laid out in the previous troubleshooting section.
The Modem Reports a Busy Signal
First, verify that your call waiting modem is connected directly to the wall phone jack because if you there is a splitter then the modem will not to function proper- ly. Second, in your Internet provider setting’s, please make sure that you do not have a *70 in front of the access number. The *70 disables call waiting, therefore giving whoever calls, a busy signal.
To check that the modem was installed correctly and to determine what COM port and
IRQ are assigned follow the steps below.
There may be times when you need to access the modem manually with AT commands. Commands may be sent to your modem from a PC running communications software.
All commands must begin with the AT prefix, followed by the parameter and ending with the ENTER key. All commands may be typed in either upper or lower case, but not mixed A command without any parameters will be considered as specifying the same command with a parameter of “0”. The maximum command length is eight (8) characters. The modem does not count the AT prefix, carriage returns, or spaces.
This command causes your modem to hang up.
In the following listings, all default settings are printed in bold text.
A/ Repeat last command. Do not precede A/ with
AT or follow with ENTER A Answer
D_ Dial command
P Select pulse dialing; affects current and subsequent dialing
T Select tone dialing; affects current and subsequent dialing
En Command echo
E0 Disables echo
E1 Enables echo (default) Hn Switch hook Control
H0 Hangs up the telephone line (default) H1 Picks up the telephone line
Ln Speaker volume
L0 Off or low speaker volume
L1 Low volume
L2 Medium volume (default) L3 High volume
S37 = 15 24000 bits/s S37 = 16 26400 bits/s S37 = 17 28800 bits/s S37 = 18 31200 bits/s S37 = 19 33600 bits/s
S38 56K Dial Line Rate (default 1)
There are 3 S-registers which support K56flex, V.90, and V.34 connections. S38 sets the maximum downstream speed that the modem attempts to connect. To disable V.90, set S38 to 0. The S37 register is used to control the upstream V.34 rate. Use the S109 reg- ister to select between K56flex and V.90 protocols.
S37 Dial Line Rate (default 0)
S37 = 0 maximum modem speed (default) S37 = 1 reserved
S37 = 2 1200 bits/s and 75 bits/s
S37 = 3 300 bits/s S37 = 4 reserved S37 = 5 1200 bits/s S37 = 6 2400 bits/s S37 = 7 4800 bits/s S37 = 8 7200 bits/s S37 = 9 9600 bits/s
S37 = 10 12000 bits/s S37 = 11 14400 bits/s S37 = 12 16800 bits/s S37 = 13 19200 bits/s S37 = 14 21600 bits/s
S38 = 0 Disable all 56K connections
S38 = 1 autorate - maximum achievable connection (default) S38 = 2 29333 bits / s
S38 = 3 30666 bits / s S38 = 4 32000 bits / s S38 = 5 33333 bits / s S38 = 6 34666 bits / s S38 = 7 36000 bits / s S38 = 8 37333 bits / s S38 = 9 38666 bits / s S38 = 10 40000 bits / s S38 = 12 42666 bits / s S38 = 13 44000 bits / s S38 = 14 45333 bits / s S38 = 15 46666 bits / s S38 = 16 48000 bits / s S38 = 17 49333 bits / s S38 = 18 50666 bits / s S38 = 19 52000 bits / s
S38 = 20 53333 bits / s
S109 K56flex and V.90 Selection (default 1)
Use this register to disable 56K connections or to choose between K56flex and V.90 pro- tocols. The default setting (S109=1) will attempt K56flex and then V.34 depending upon the central site modem being called and your phone line conditions.
S109 = 0 Disable all 56K connections
S109 = 1 K56flex only, V.90 disabled (default) S109 = 2 V.90 only. K56flex disabled
at&fs38=0s109=0 This will disable ALL 56K connections
at&fs38=1s109=1s37=14 This will disable V.90 connections. The modem will try to connect at K56flex rates with the V.34 upstream rate limited to 21.6K bps.
at&fs38=1s109=2 This will cause the modem to attempt a V.90 connection only. If
V.90 is not achieved, it will fall back to V.34 rates.
at&fs38=10s109=2 This will cause the modem to attempt a V.90 connection at 40K bps. It will fall back to slower speeds if it cannot achieve or maintain this rate.
As a suggested “init string” in your communications program, use:
This equipment has been tested and found to comply with the limits for a Class B dig- ital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio and television reception, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION: CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIP- MENT.
The following three statements are provided in accordance with the Federal Communications Commission (FCC) and CDOC (Canada) regulations. Please read these statements carefully before installing your modem.
This equipment complies with Part 68 of the FCC Rules. On the bottom of this equip- ment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested, this informa- tion must be given to the telephone company.
The REN is used to determine the maximum number of devices connected to your telephone line that will ring in response to an incoming call. In most, but not all, areas, the total REN of devices connected to a line should not exceed five (5.0). To find out the total permitted in your area, contact your local telephone company.
If your telephone equipment causes harm to the telephone network, the telephone com- pany can discontinue your service temporarily. If possible, the company will notify you in advance. But if advance notice isn’t practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.
Your telephone company can make changes in its facilities, equipment, operations, or procedures that could affect the operation of your equipment. If so, you will be notified in advance so you can make the changes needed to maintain uninterrupted service.
If you experience trouble with this equipment, please contact the manufacturer at the address given in this manual. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment in is not malfunctioning.
connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or elec- trician, as appropriate.
NOTICE: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecom- munications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satis- faction.
Before installing this equipment, users should ensure that it is permissible to be con- nected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the compa- ny’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degrada- tion of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian mainte- nance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications compa- ny cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are
This modem is for use only with Personal Computers that have installation instructions detailing user installation of this type of peripheral device.
To avoid shock hazard:
The power cord and any other equipment to which this product will be attached must be connected to properly wired receptacles. Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electri- cal storm.
When using your telephone equipment basic safety precautions should always be fol- lowed to reduce the risk of fire, electrical shock, and injury. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying tele- phone lines. Avoid using a telephone (other than a cordless type) during an electrical
X storm. There may be a remote risk of electrical shock from lightning. Do not use the
telephone to report a gas leak in the vicinity of the leak.
Do not connect your modem to a digital PBX (switchboard) system, because you may damage the modem. Modems are designed to function with analog telephone lines,
such as residential lines. Do not connect your modem to an ISDN line. In some areas, ISDN (digital) lines are being provided for residences and businesses. These lines may damage the modem. Please note that this modem is fully compatible with analog tele- phone lines that are connected to a Digital Exchange. Digital Exchanges are used in some areas to supply analog lines to homes and businesses.
Actiontec Electronics, Inc. Limited Warranty
HARDWARE: Actiontec Electronics Inc. warrants to the end user (“Customer”) that this hard- ware product will be free from defects in workmanship and materials, under normal use and serv- ice, for twelve (12) months from the date of purchase from Actiontec Electronics or its authorized reseller.
Actiontec Electronics’ sole obligation under this express warranty shall be, at Actiontec’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, Actiontec Electronics may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Actiontec Electronics Inc. Replacement products may be new or reconditioned. Actiontec Electronics war- rants any replaced or repaired product or part for ninety (90) days from shipment, or the remain- der of the initial warranty period, whichever is longer.
SOFTWARE: Actiontec Electronics warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications, for a period of nine- ty (90) days from the date of purchase from Actiontec Electronics or its authorized reseller. Actiontec Electronics warrants the media containing software against failure during the warranty period. The only updates that will be provided are at the sole discretion of Actiontec Electronics and will only be available for download at the Actiontec website, www.actiontec.com. Actiontec
Electronics’ sole obligation under this express warranty shall be, at Actiontec Electronics’ option XI
and expense, to refund the purchase price paid by Customer for any defective software product, or to replace any defective media with software which substantially conforms to applicable Actiontec Electronics published specifications. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. Actiontec Electronics makes no warranty or representation that its software products will meet Customer’s requirements or work in combination with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. For any third-party products listed in the Actiontec Electronics software product documentation or specifications as being compatible, Actiontec Electronics will make reasonable efforts to provide compatibility, except where the non- compatibility is caused by a “bug” or defect in the third party’s product or from use of the soft- ware product not in accordance with Actiontec Electronics published specifications or User Guide.
THIS ACTIONTEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPA- RATE END-USER LICENSE AGREEMENT. THIS ACTIONTEC ELECTRONICS WAR- RANTY DOES NOT APPLY TO SUCH THIRD-PARTY SOFTWARE. FOR THE APPLIC- ABLE WARRANTY, PLEASE REFER TO THE END-USER LICENSE AGREMENT GOV-
ERNING THE USE OF SUCH SOFTWARE
OBTAINING WARRANTY SERVICE: Customer may contact Actiontec Electronics Technical Support Center within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase from Actiontec Electronics or its authorized reseller may be required. Products returned to Actiontec Electronics must be pre-authorized by Actiontec Electronics with a Return Merchandise Authorization (RMA) number marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. The repaired or replaced item will be shipped to Customer, at Actiontec Electronics’ expense, not later than thirty (30) days after Actiontec Electronics receives the defective product. Return the product to:
In the United States
Actiontec Electronics, Inc
760 North Mary Avenue
Sunnyvale, CA 94085
Actiontec Electronics shall not be responsible for any software, firmware, information or memory data or Customer contained in, stored on, or integrated with any products returned to Actiontec Electronics for repair, whether under warranty or not.
WARRANTIES EXCLUSIVE: IF AN ACTIONTEC ELECTRONICS’ PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND
Xl OF THE PURCHASE PRICE PAID, AT ACTIONTEC ELECTRONICS’ OPTION. TO
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ACTIONTEC ELECTRONCS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUS- TOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLA- TION OR TESTING, UNAUTHORIZED ATTEMPT TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTEND- ED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS OR ACTS OF
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DISPUTE RESOLUTION: The customer may contact the Director of Technical Support in the event the Customer is not satisfied with Actiontec Electronics response to the complaint. In the event that the Customer is still not satisfied with the response of the Director of Technical
Support, the Customer is instructed to contact the Director of Marketing. In the event that the Xl
Customer is still not satisfied with the response of the Director of Marketing, the Customer is instructed to contact the Chief Financial Officer and/or President.
GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.