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Home > Network Cards > Troubleshooting A No Sound Problem In Windows XP
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modifydateMichael J. CasimirHow to Recognize Sound Card Problems in Windows XP ProfessionalWindows 2000 numpagesWindows 98 / 98 SE / ME

This troubleshooting document and the troubleshooting steps were produced on a machine with the following specifications:

Computer specifications this document and steps were tested on

skilllevelThis problem is caused by either the sound card not being detected properly by Windows, or the hardware driver software is not interacting properly with the hardware. Or the problem is caused by a malfunctioning sound card device.
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Applies To:

The following screenshot demonstrates a primary symptom of no sound in Windows.

This screen is normally displayed when a Windows system has not access to sound functions, or the sound card is malfunctioning.

To determine if Windows can properly see if there's a working sound card installed in the machine, you need to view the device settings through the Windows device manager.

How To Access the Windows Device Manager:

  1. Left click the Start button.
  2. Left click the Control panel link on the Windows Start menu.
  3. In the list of available shortcuts, double left click the Sounds and Audio Devices icon.
  4. This will load the primary diagnostic window as shown in the illustration to the left.

If Windows is unable to initalize or interact with a sound card, the label "No Audio Device" is shown.

Every other option included on this screen will also be greyed out.

Click here for possible resolutions to this problem.

 

 

 

Windows Server 2003

No related documents found.

Windows 95Windows XP and Pro.

The following suggestions will help you resolve this problem.

  1. UNINSTALL AND REINSTALL THE SOUND CARD DRIVERS TO REMOVE THE POSSIBILITY OF CORRUPTED DRIVER FILES.

  2. RESEAT THE SOUND CARD WITHIN THE COMPUTER TOWER

Reseating the sound card within the computer tower involves opening up the computer's case and removing the sound card from the slot it is plugged into.

To complete this task follow these instructions:

Before unplugging any cables or removing hardware, make a note or diagram of where everything is connected. This will help you when you turn the computer back on and connect up everything back up to the system unit.

  1. Shut down the computer and unplug the power cable, monitor, keyboard, and mouse cables from the back of tower.

  2. Unplug the sound card cable from the back of the tower.

  3. Remove the screw attaching the sound card to the computer's internal chassis module.

  4. Gently unplug or remove the card from the interface socket. Be careful and don't use force when removing the card, as this might further damage the card or your system's expansion port.

  5. Once you have removed the card, wait up to 30 seconds, and insert the card back into the orignal slot.

  6. Reattach the screw you removed in step 3 to reaffix the sound card to the internal bracket of the tower.

  7. You might also want to try a different expansion slot to see if the actual slot is causing the problem and not the sound card hardware.

  8. Close up your computer's tower and reattach all disconnected cables.

  9. Power up your computer and once Windows has loaded, determine whether Windows has properl recognized the hardware. If it has, it should prompt you for the driver disk, or it will automatically install generic Windows audio drivers.

  10. If Windows does not recognize your card and you are still experiencing the same problems, click here for additional troubleshooting support.
This screen is normally displayed when a Windows system has not access to sound functions, or the sound card is malfunctioning.

If the troubleshooting has been successful the Sounds and Audio properties window will now show that Windows XP has properly detected your sound card, and that sound should be heard through your PC speakers.

 

Click here for additional possible resolutions to this problem.

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